Terms & Conditions

Customer Care: We are happy to assist you with your purchase or answer any questions you may have. Customer Care is available by email.

Shipping: All domestic shipments are shipped via UPS. Delivery options include UPS Ground, UPS 3 day select, and UPS 2nd day Air. All shipment include UPS tracking and email notifications for when your order ships and is delivered. 

All shipments from Love Tatum, LLC over $500 are insured and will typically require a signature for delivery. 

Love Tatum, LLC is not responsible if the package is lost in transit. If the package is not delivered, please contact us within 5 days and we will assist you with UPS to ensure delivery of your package. 

International shipments will be via UPS Worldwide (where applicable) and fully insured.

Love Tatum LLC takes care and pride in meticulously packing orders. In the unfortunate case that your order is broken upon arrival, please contact shipping@lovetatum.com and we will submit a claim on your behalf to UPS. Please ensure to save the shipping box and packaging and send us photos of the box as well as damaged items. 

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days. 

Please contact shipping@lovetatum.com with any questions. 

Returns: All sales are final. We do not offer refunds or exchanges due to hygienic reasons. 

Gift Cards and Credits: Love Tatum, LLC gift cards are available in $50 increments. 

Custom Orders: Why YES! We would love to design an extra special piece for you! We’re happy to do one-of-a-kind custom fine jewelry for solid gold and precious stones only. Please inquire directly to Tatum by email. 

Financing & Payments: We do offer installment plans, allowing a purchase to be paid for in four installments, due every 2 weeks. Simply choose Afterpay as your payment method at checkout.

Jewelry Repairs: For details please visit our Repairs page here. Repairs are only accepted with a Love Tatum, LLC receipt. You must email proof of receipt for this form submission to be valid.

Jewelry Care: We highly recommend to only wear jewelry when you are out and about and when you are home to let your skin breathe. Perfume, body oils, lotion, soap, chlorine from showers or pools are just a few chemicals that will hinder any type of metal. If you would like your jewelry pieces to last and look brand new be sure to take care of our pieces and when you are not wearing them place them in a jewelry box or shaded area that is not directly exposed to sunlight. Sunlight will fade certain gemstones as well so we always like to place jewels in a case or box. Also, if you'd like to clean your jewelry DO NOT use any dipping liquids. Simply, rinse with water and foamy natural chemical-free soap then dry with paper towel & VOILA! that's it!

Packaging: Love Tatum, LLC products are packed with love and care. Select products come in a branded box- in either black, pink, blue, or green. Select jewelry comes with a safekeeping bag with a drawstring.

Gift Wrapping: We use only the best and prettiest! Assorted patterned designer gift wrap paired with matching satin ribbon.

Disclaimer and Liability: Product prices and descriptions are correct; however, prices are subject to change without notice. If you receive a defective item, you must notify Love Tatum, LLC via email  within 7 business days of delivery date. Please reference the actual delivery date with the tracking number. Repairs are only accepted with a "return to sender" shipping label.

Customer Responsibility: Love Tatum, LLC cannot guarantee that the sale and delivery of its goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions.


These Terms of Use are effective as of 2/1/2021. We reserve the right to change these Terms of Use from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this site and these Terms of Use from time to time and to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement of the modified Terms of Use and agreement to abide and be bound by the modified Terms of Use.