Terms & Conditions

Customer Care: We are happy to assist you with your purchase or answer any questions you may have. Customer Care is available by email.

Shipping: All shipping costs will be at buyer's expense. Delivery options include standard USPS shipping (5-7 business days) or purchase Route shipping service at checkout to protect your order from loss, damage or theft. We do not ship on weekends. Love Tatum, LLC is not responsible if the package is lost in transit. If the package is not delivered, please contact your local United States Post Office or Route Customer Care.

Love Tatum, LLC is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

Returns: All sales are final. We do not offer refunds or exchanges due to hygienic reasons. Additionally, due to the health concerns around the Coronavirus we cannot accept the product(s) back.

Gift Cards and Credits: Love Tatum, LLC gift cards are available in $100 increments. Gift cards and credits must be used within 365 days, 1 year. Thereafter, gift cards and credit codes are invalid.

Custom Orders: Why YES! We would love to design an extra special piece for you! We’re happy to do one-of-a-kind custom fine jewelry for solid gold and precious stones only. Please inquire directly to Tatum by email. 

Financing & Payments: We do offer installment plans, allowing a purchase to be paid for in four installments, due every 2 weeks. Simply choose Afterpay as your payment method at checkout.

Jewelry Repairs: For details please visit our Repairs page here. Repairs are only accepted with a Love Tatum, LLC receipt. You must email proof of receipt for this form submission to be valid.

Jewelry Care: We highly recommend to only wear jewelry when you are out and about and when you are home to let your skin breathe. Perfume, body oils, lotion, soap, chlorine from showers or pools are just a few chemicals that will hinder any type of metal. If you would like your jewelry pieces to last and look brand new be sure to take care of our pieces and when you are not wearing them place them in a jewelry box or shaded area that is not directly exposed to sunlight. Sunlight will fade certain gemstones as well so we always like to place jewels in a case or box. Also, if you'd like to clean your jewelry DO NOT use any dipping liquids. Simply, rinse with water and foamy natural chemical-free soap then dry with paper towel & VOILA! that's it!

Packaging: Love Tatum, LLC products are packed with love and care. Select products come in a branded box- in either black, pink or green. Select jewelry comes with a safekeeping bag with a drawstring.

Gift Wrapping: We use only the best and prettiest! Assorted pattern gift wrap by Rifle Paper Co. paired with matching satin ribbon

Disclaimer and Liability: Product prices and descriptions are correct; however, prices are subject to change without notice. If you receive a defective item, you must notify Love Tatum, LLC via email  within 7 business days of delivery date. Please reference the actual delivery date with the tracking number. Repairs are only accepted with a "return to sender" shipping label.

Customer Responsibility: Love Tatum, LLC cannot guarantee that the sale and delivery of its goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions.

 

These Terms of Use are effective as of 2/1/2021. We reserve the right to change these Terms of Use from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this site and these Terms of Use from time to time and to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement of the modified Terms of Use and agreement to abide and be bound by the modified Terms of Use.